You may be fully refunded for a product in its new condition within 5 days from the date of the item's delivery (according to the tracking number).
You may exchange a product in its new condition within 14 days from the time of arrival. In case of an exchange, you will have to cover shipping cost to us, and (subject to product examination) we will cover the shipping cost back to you (up to 1 exchange).
Sales items are also eligible for a refund or exchange.
Contact us for an exchange or refund request.